Shipping policy

Shipping Policy

Effective Date: October 4, 2026

MOCKYEAH21 ships orders from Seoul, Republic of Korea to international destinations where delivery service is available.

1. Order Processing

  • Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
  • Orders are not processed on weekends or Korean national holidays.
  • During product launches, holidays, promotional periods, or periods of unusually high order volume, processing may take longer.
  • If there is a significant delay, we will make reasonable efforts to notify you.

2. Shipping Methods

  • International orders are shipped using reputable international courier or postal services selected by MOCKYEAH21 based on the destination and shipping conditions.
  • Available shipping options and applicable shipping charges will be displayed at checkout before payment is completed.

3. Estimated Delivery Time

  • Estimated international delivery time is generally 5–10 business days after shipment, depending on the destination.
  • Delivery times are estimates only and are not guaranteed.
  • Actual delivery times may be affected by:
    • Customs clearance
    • Local postal or courier services
    • Weather conditions
    • Public holidays
    • Transportation disruptions
    • Incorrect or incomplete shipping information
    • Other circumstances beyond our reasonable control

4. Shipping Charges

  • Shipping charges are calculated based on the destination, shipping method, package size, and weight.
  • The applicable shipping charge will be displayed at checkout before you complete your purchase.
  • Any promotional free-shipping offer will be subject to the terms stated at the time of the promotion.

5. Customs Duties, Taxes, and Import Fees

  • International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
  • Unless otherwise expressly stated at checkout, all customs duties, import taxes, and other destination-country charges are the responsibility of the customer.
  • Import duties and tax thresholds vary by country and may change over time. Please check your country’s customs regulations prior to placing an order, as taxes and duties may apply.
  • MOCKYEAH21 does not control these charges and cannot guarantee the exact amount assessed by local customs authorities.
  • Customers are solely responsible for complying with the import regulations of their destination country.

6. Tracking

  • When your order has been shipped, we will send a shipping confirmation email containing tracking information when tracking is available.
  • Tracking information may take some time to become active after the package has been handed over to the carrier.

7. Incorrect Shipping Information, Unclaimed Shipments, and Return Costs

  • Customers are responsible for providing accurate and complete shipping information at checkout.
  • If an order is returned to MOCKYEAH21 due to an error or failure on the customer’s part—including but not limited to an incorrect or incomplete address, refusal to accept delivery, failure to pay customs duties, or failure to complete required customs procedures:
    • For Reshipment: Additional shipping charges, including initial delivery, return freight, and reshipment costs, must be paid by the customer before the order is re-sent.
    • For Cancellation/Refund: The original shipping fee and any return shipping costs incurred by MOCKYEAH21 will be deducted from the total refund amount.

8. Customs Delays

  • Customs clearance is handled by the relevant authorities in the destination country.
  • MOCKYEAH21 cannot control the length of customs inspections or clearance procedures.
  • A customs delay does not constitute a shipping delay caused by MOCKYEAH21.

9. Lost or Damaged Shipments

  • If your package appears to have been lost or arrives damaged, please contact us at cs@mockyeah21.com as soon as possible.
  • Please provide your order number and, where applicable, photographs of the package and the damaged product.
  • We will work with the carrier to investigate the shipment and determine the appropriate resolution.

10. Delivery Address Changes

  • Please contact us as soon as possible if you need to change your shipping address.
  • Once an order has been shipped, we may not be able to change the delivery address.
  • Any additional costs resulting from an address change after shipment are the responsibility of the customer.

11. Contact Information

For shipping inquiries, please contact us:

  • Brand: MOCKYEAH21 (목예21)
  • Email: cs@mockyeah21.com
  • Customer Service: +82-10-4686-8115
  • Business Address: 1F YK Global, 4 Garak-ro 19-gil, Songpa-gu, Seoul, Republic of Korea (05678)