Privacy policy

Privacy Policy

Effective Date: October 4, 2026

MOCKYEAH21 (목예21) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how MOCKYEAH21 collects, uses, stores, and protects personal information when you visit our website, place an order, contact us, or otherwise use our services.

1. Who We Are

  • Company Name: MOCKYEAH21 (목예21)
  • Representative: Jiyoung Kim
  • Business Registration Number: 522-23-02152
  • Business Address: 1F YK Global, 4 Garak-ro 19-gil, Songpa-gu, Seoul, Republic of Korea 05678
  • Email: cs@mockyeah21.com
  • Customer Service: +82-10-4686-8115

2. Information We Collect

Depending on how you use our website, we may collect the following information:

Information You Provide Directly

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Order information
  • Return or refund information
  • Customer service inquiries and communications

Payment Information

Payment transactions are processed through authorized payment service providers. Depending on the payment method selected, payment service providers such as Eximbay and participating financial institutions or card networks may process payment-related information. MOCKYEAH21 does not intentionally collect or store full payment card numbers on our own systems.

Information Collected Automatically

When you visit our website, certain technical information may be automatically collected, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring website
  • Pages viewed
  • Date and time of access
  • Website usage information
  • Cookies and similar technologies

3. How We Use Personal Information

We may use personal information for the following purposes:

  • Processing and fulfilling orders
  • Processing payments
  • Shipping and delivering products
  • Processing returns, exchanges, and refunds
  • Providing customer support
  • Responding to inquiries
  • Sending order and service-related communications
  • Preventing fraudulent or unauthorized transactions
  • Maintaining website security
  • Improving our website, products, and services
  • Complying with applicable laws and regulations

We do not sell or rent your personal information to third parties for their own marketing purposes.

4. Payment Processing

Payments on the MOCKYEAH21 website may be processed through Eximbay and other authorized payment service providers made available at checkout.

When you make a payment, relevant information may be transferred to the applicable payment service provider for the purpose of payment authorization, fraud prevention, transaction processing, settlement, and related services. The payment provider may process information in accordance with its own privacy policy and applicable laws.

5. Sharing and Disclosure of Personal Information

We may provide or disclose personal information to third parties when necessary to operate our business and provide services to you. These parties may include:

  • Payment service providers and financial institutions
  • International and domestic shipping or courier companies
  • Customs and import-related authorities where required
  • Technology and website service providers
  • Service providers that assist us with website operation, order fulfillment, customer support, or security
  • Government authorities or other parties where disclosure is required by law

We only provide personal information to the extent reasonably necessary for the relevant purpose or as required or permitted by applicable law.

6. International Transfers

Because MOCKYEAH21 serves customers internationally and uses global e-commerce, payment, technology, and shipping service providers, personal information may be processed or transferred outside the Republic of Korea.

Where required by applicable law, we will take appropriate measures and provide required notices or obtain required consent for international transfers of personal information.

7. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law.

Certain transaction, payment, accounting, tax, and order-related records may be retained for periods required by applicable laws and regulations. When personal information is no longer required, we will securely delete or destroy it, unless retention is required by law.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Maintain shopping cart and checkout functionality
  • Remember user preferences
  • Understand website usage
  • Improve website performance
  • Maintain website security
  • Provide relevant website functionality

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Payment transactions are processed through authorized payment service providers using security measures appropriate to the nature of the transaction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

10. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate personal information
  • Request deletion of personal information where legally applicable
  • Request restriction of certain processing
  • Withdraw consent where processing is based on consent

To exercise applicable rights or ask questions about your personal information, please contact us at cs@mockyeah21.com. We will respond to your request within the timeframe required by applicable law. You may also exercise your rights through a duly authorized legal representative. We may need to verify your identity before processing certain requests.

11. Children's Privacy

Our website and services are not intended for children under 14 years of age (or the minimum legal age defined by applicable local law). We do not knowingly collect or solicit personal information from children without appropriate parental or legal guardian consent.

If we learn that we have collected personal information from a child without required consent, we will promptly delete that information.

12. Third-Party Websites

Our website may contain links to third-party websites or services. MOCKYEAH21 is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of third-party services before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technologies, or applicable laws. The updated Privacy Policy will be posted on this page with a revised effective date.

14. Contact Us & Privacy Manager

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Data Protection Manager:

  • Data Protection Manager: Jiyoung Kim (Representative)
  • Email: cs@mockyeah21.com
  • Customer Service: +82-10-4686-8115
  • Business Address: 1F YK Global, 4 Garak-ro 19-gil, Songpa-gu, Seoul, Republic of Korea 05678

Last Updated: October 4, 2026